Items returned within 14 days, in unused re-sale-able condition, will receive full refund minus the shipping cost. A 20% restocking fee will be applied. If the return is a result of our error, you will receive a full refund We will also pay the return shipping cost if the return is a result of our error. Otherwise, you are responsible for the shipping cost. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. To return a product, please email return@CookwarePro.com and ask for the RMA department. A representative will assist you with an RMA number and shipping information. Customers may also contacts us by phone at 310.719.1231
PLEASE INSPECT PACKAGE AS SOON AS YOU RECEIVE IT
Refund Policy
Items returned within 14 days will receive full refund minus the shipping cost.
If the return is a result of our error, you will receive a full refund.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per item shipping fee for the item you returned and not the per-shipment fee.
If the return is a result of your error, you will be responsible for the shipment to and from your location and incur a 20% restocking fee.
Freight Receiving Policy & Procedure
Please inspect the unit upon receiving before signing for it. When you sign for an item you are declaring it was received in good non-damaged condition. Cut the box open, Make the driver wait and sign received item was damaged if the unit is damaged. If the unit is severely damaged you may also refuse the shipment. If you receive damaged good and do not sign for the unit as being damaged we cannot file a damaged claim for you.
If you are not available to receive the goods at the address you entered you are still responsible for the cost of freight/shipping.
Please be available at the contact # specified as the freight/shipping company may need to contact you.
We are sorry for any inconvenience but to be able to use freight/shipping services we are asked to direct our customers in this manner.
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